A lot of us may have heard the term RPA being referenced in many contexts. What then is RPA and what is the buzz surrounding this term?

In plain language, RPA is the practice of creating software robots (or simply “bots”) that can learn and mimic repetitive, manual, time-taking tasks which are generally performed by humans. Business processes get automated by these programmed “bots” and hence the name ‘Robotic Process Automation’. A simple example can be reading and extracting specific information from thousands of forms (both in digital and paper forms), and further process relevant information – enhancing and expediting the entire process, which would be a tedious, time taking task if performed by a human.

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